Remove Ransomware

I wrote this article to help you remove Ransomware. This Ransomware removal guide works for all Windows versions. ransomware is a win-locker virus. Upon entering a computer, the insidious program encrypts the user’s personal files. ransomware targets documents, images, databases, archives, audios, videos and other file types. The cyber criminals require users to pay a ransom in order to have their accessibility restored. They threaten people that they would never be able to open their private files again, if they refuse to comply. Intimidation tactics are common for win-locker infections. Keep in mind that making a deal with hackers is a risky endeavor. There is no guarantee that the program would restore your files after the ransom has been paid off. ransomware uses an open-source encryption system called GNU Privacy Guard (GNUPG) to lock files. This is not a common algorithm. It is employed by a small number of encryption viruses. The hackers behind ransomware have used it to its full potential, as the cipher was proven to be strong. Creating a crack for the program could take a while.

The ransom note of ransomware is titled .MATRIX-KEY.rtf. It is written in English and Russian, two international languages which a lot of the victims would comprehend. The win-locker explains why your files have been locked and lists the demands of the cyber thieves. You can distinguish the encrypted objects by the suffix the sinister program has appended to their names. This is the email account the hackers use to correspond with the victims. ransomware is among the win-lockers which do not list the exact sum the cyber criminals demand. The shady program requires people to send an email to the aforementioned address. In the message, the user needs to state the ID number he has been assigned. The malevolent program generates a unique number for each victim. The email is the request for receiving complete instructions on the payment process.

Remove Ransomware
The Ransomware

Since ransomware does not disclose the amount of the ransom in the note, there is no information on how much they ask for to date. The user needs to wait for up to 24 hours before receiving a reply with the details. This is the normal response time. However, the email could get blocked. If you do not receive a return letter on time, you will have to send a message again. The second email has to be sent to another address: You are sure to receive a response when writing for the second time.

The developers of ransomware use scare tactics to pressure the victims and prevent them from resolving the problem without paying the ransom. They claim that any attempt to perform a decryption on your own would result in irrevocable data loss. There is no need to heed the warning of the hackers. The worst ransomware can do is to make your files inaccessible. The virus cannot take further actions. Your involvement would not worsen the situation.

Research has shown that ransomware is often spread through Trojans. The virus can also travel alone. In either case, the furtive program will use a dark pattern to trick its way into your computer. The propagation vector ransomware uses most often is spam emailing. The bogus message hides the win-locker or a host Trojan for it behind an attachment. The carrier can be a text document, a spreadsheet, an image, a compressed archive or a zipped folder. The download and install of the win-locker can commence when you open the file or after you allow macros to run. Before accessing attachments, make sure the message is genuine. Check the contacts.

The other way for ransomware to gain access to your machine is through a bundle. The win-locker or its host can be merged with an unlicensed program, like a pirated utility, a piece of freeware or shareware. The additional tool will be included for install together with the main program. If you accept the default settings, the malware will be allowed into your system. We advise you to read the terms and conditions of the programs you install to your computer and deselect extra tools. Ransomware Uninstall

Method 1: Restore your encrypted files using ShadowExplorer
Usually, Ransomware deletes all shadow copies, stored in your computer. Luckily, the ransomware is not always able to delete the shadow copies. So your first try should be restoring the original files from shadow copies.

  1. Download ShadowExplorer from this link:
  2. Install ShadowExplorer
  3. Open ShadowExplorer and select C: drive on the left panelshadowexplorer
  4. Choose at least a month ago date from the date field
  5. Navigate to the folder with encrypted files
  6. Right-click on the encrypted file
  7. Select “Export” and choose a destination for the original file

Method 2: Restore your encrypted files by using System Restore

  1. Go to Start –> All programs –> Accessories –> System tools –> System restore
  2. Click “Nextsystem restore
  3. Choose a restore point, at least a month ago
  4. Click “Next
  5. Choose Disk C: (should be selected by default)
  6. Click “Next“. Wait for a few minutes and the restore should be done.

Method 3: Restore your files using File Recovery Software
If none of the above method works, you should try to recover encrypted files by using File Recovery Software. Since Ransomware first makes a copy of the original file, then encrypts it and deletes the original one, you can successfully restore the original, using a File Recovery Software. Here are a few free File Recovery Software programs:

  1. Recuva
  2. Puran File Recovery
  3. Disk Drill
  4. Glary Undelete

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